Terms and Conditions

1. General - Scope
1.1 The following terms and conditions apply to all business relations between the customer and Allcom Technologies Ltd, then, as "us/we". These terms and conditions are an integral part of all contracts with the customer. These terms and conditions also apply to future services and offers, even if the customer does not agree separately again.

1.2. The terms and conditions of our customers or third parties are not applicable and are not part of the contract, even if they do not oppose their application in individual cases separately.

1.3 We explicitly reserve the right to make changes to our terms and conditions, system policies and prices, giving the customer the previous notice through their client account or using the customer's email address in their contact details.

1.4. The terms and terms and policies referred to in the preamble apply in order to priority mentioned above.

1.5. Our employees and third parties assigned by them do not have authorized to make oral agreements or provide any oral guarantees or commitments to the customer.

1.6. If the areas are subject to this Agreement, the corresponding terms and conditions also apply.

2. Conclusion, duration and termination of contract
2.1. The contract concludes when the customer submits his order and we accept their order in accordance with the provisions of Point 2.4 of these Terms and Conditions.

2.2. Our bids are subject to changes and are not binding. We reserve the right to make techniques and other changes in the scope of logic.

2.3. The customer states that the data provided to their client's account are correct and complete and will notify us of any changes to this matter in writing through 14 days. The Customer is obliged to provide evidence of the correctness of the data upon request.

2.4. The customer enters a commitment contract by placing the order and accepting these terms and conditions. We have the right to accept or reject the contract to the customer's order within 5 business days after the order is taken. By simply confirming that we have received the customer's order, we are not obliged to accept their order and the contract it contains.

2.5. The contracts are completed for an unlimited period of time unless otherwise agreed.

2.6. The contract may be terminated by any part of the Contracting Party by a 30 -day warning by the end of the month, without specifying the reasons. Different notice periods may apply to customers depending on the description of the relevant services. The termination announcement can be given in a letter form by letter, fax, email or through the customer's account in our safe customer environment.

2.7. In addition, we reserve the right to terminate the conventional relationship without notice for good cause. This good cause is considered, inter alia, if the customer does not fulfill his / her payment obligations or violates other important customer liabilities. A further important reason that can lead to locking or termination of the customer's services or account without notice is whether the customer uses content that prevents regular operational behavior or security of our infrastructure or product or violates paragraphs 8.1. - 8.3. of these Terms and Conditions.

2.8. If the customer intends to transfer his contractual rights and obligations to a third party, then our consent is required for this purpose. Customer must make the transfer request in writing. We are obliged to verify the transfer of the transmitter and the identity of the third party.

3. Scope of Services
3.1. The scope of the contractual service is based on the description of the product in force at the time of the customer's order and the written agreements resulting from it. We reserve the right, after prior notice, to stop the services we offer free of charge or to import fees for these services.

3.2. If the issue of the contractual relationship is the registration of the sector names, we are only obliged to organize the desired area registration. We do not accept responsibility for or we guarantee that sector registration principles will truly distribute the domain name that the customer calls on their order. Customer is entitled to Just assume that the domain name will actually be made available as soon as we confirm the distribution. We have no influence on the distribution of the sector.

3.3. We undertake to make economically reasonable efforts to achieve an annual average availability of a 99.9% network in our data centers.

3.4. If the service includes the distribution of an IP address, we do not check a black list of this IP address and the customer has no claim for an specific IP address. We reserve the right to change the IP address available from the customer when necessary with previous written notice.

3.5. If we offer technical support services that exceed the description of the service, then we invoice them separately.

4. Payment Terms and Delayed Payments
4.1. We will invoice the customer for any conventional binding services using the updated prices visible at www.allcomTch.com, as well as value added tax. If the service is for shipped goods, the price includes postage and packaging from the specified storage position.

4.2. Depending on the contractual agreement, we are processing monthly, quarterly or annual invoices using the agreed payment means. The customer is obliged to comply with the terms and conditions of the payment service they use to pay the invoice.

4.3. If we allow the customer to make a delayed payment, we reserve the right, even without reminder, to charge interest for the delayed payment starting at the expiration date.

4.4. The customer is obliged to pay all the remuneration and taxes arising from the use of the service or by third parties designated by the customer. The charge is free exclusively in electronic form. There are corresponding fees for postal delivery.

4.5. The customer is obliged to comply with any applicable regulation for the control of exports and imports, in particular the US regulations and all other relevant regulations.

5. Permissions and duties Administrator / Data Security
5.1. The customer has full and unique administrator rights for all Root and Cloud Server services. The customer is responsible for managing and securing these products at his own expense and risk.

5.2. The customer, using our services, is obliged to create and manage his servers in such a way that he does not endanger the integrity and availability of networks, servers and third -party data. Specifically, the use of servers for (d) DOS attacks is strictly prohibited to perform open mail relays or other systems that are capable of performing these actions. If the customer violates this agreement, we reserve the right - without prior notice - to lock the server and terminate the contract without notice.

5.3. For the products and services of managed servers, we provide the customer only basic use rights. We monitor these servers 24 hours a day for service disorders and provide free customer support for simple services. For more extensive services that last 15 minutes or more, we charge a flat service fee that is subject to a previous agreement with the customer.

5.4. The customer is obliged to use the services provided appropriately and to avoid abusive and illegal actions.

5.5. The customer is responsible for making regular backup (backups) of his data. Backups should be stored outside the server provided by us. If our data is transmitted to the customer's servers, the customer is obliged to regularly back up the data. Customer is obliged to perform a full backup prior to any change they make on behalf of or on behalf of a third party. However, if there is a loss of data, the customer is obliged to transfer the relevant data files to us again free or restore the data themselves.

6. Data Protection
6.1. Data processing is performed according to GDPR. See Personal Data Protection Policy for more information available at https://www.allcomTech.com/clients/privacy-policy

6.2. If the customer also wishes to process personal data with third parties with our services, the customer remains only the person responsible for the Data Protection Act. We only process the staff Data as a order processor according to art. 28 GDPR if the customer completes a contract to edit orders with us. This contract for processing orders is not automatically completed. We can offer the customer the opportunity to conclude a contract for processing orders through the customer's account, if necessary, which is supplemented by the standard EU conventional clauses if the customer ordering products in a third country.

6.3. We warn the customer that we generally cannot determine if the customer processes personal data. Therefore, the customer is obliged to provide us with the necessary information, in particular if the processing of third -party personal data is processed, for what purpose this data is being processed and what categories should personal data and data subjects be assigned. In the absence of a contract for processing orders with the necessary information from the customer, we assume that the customer does not process third -party personal data using our services, so we will not take measures in accordance with the data protection law.

6.4. We warn the customer that, given the current state of technology, there is still no complete form of protection for internet data. The customer is responsible for the safety and safety of all the data that stores any of his products.

7. Use by third parties
7.1. The customer is entitled to grant to third parties a conventional use of use in any customer orders by Allcom Technologies. In this case, the customer remains the only contractual partner. The customer is still solely and fully responsible for compliance with the contractual agreements between us and the customer.

7.2. If the customer transfers the rights of users to Allcom Technologies to a third party, the customer is obliged at the time of transfer to ensure that all legal and contractual provisions are followed. This applies to any changes that require the cooperation of the third party.

7.3. If the third party violates contractual obligations or does not comply with the obligation to cooperate, if the data provided by the third party is incorrect or incomplete or if other problems arise by the granting of user rights to third parties, the customer assumes full responsibility for all compensation that arise and, moreover, we are compensated by all the claims against us from the third party or others.

8. Use Services / Content
8.1. The client is obliged to control and comply with the legal provisions arising from the use of contractual agreed services, in particular the telecommunications law, the Law on TV, as well as national and international industrial and intellectual rights, personal rights and requirements of the laws on competition and the protection of data on their own. Our client compensates against all the claims of third parties arising from the violations of these obligations.

8.2. The customer is obliged not to publish content that violates third parties or otherwise violates the applicable law. This includes in particular, but is not limited to pornographic or obscene material, extremist content or content that affects common dignity, gambling, material that could endanger the morals of children or young people or violates third party rights (spiritual rights, name rights, brand rights and data protection rights). This also includes the publication of the defamatory content, insults or preventing persons or groups of persons.

8.3. Transmission of the unwanted mail message is prohibited. This includes the shipment of unauthorized, undesirable advertising to third parties. When sending e -mail, it is also prohibited to provide false sender data or concealing the sender's identity in any other way. The operation of applications for mining cryptocurrencies is still prohibited. These include, but are not limited to, mining, cultivation and design of cryptocurrencies. We have the right to lock the client's access to Allcom Technologies or their account in case of non -compliance.

8.4. If we realize illegal activities, we are obliged in accordance with Article 10 Telemedia Act (TMG) to ask the customer to immediately remove offensive content and have the right to lock the customer's access to their services or account Allcom Technologies.

9. Responsibility
9.1. The customer uses Allcom Technologies services at his own risk. We are responsible for indirect allowances in the event of an intent or gross negligence, but not for loss of profit. We are responsible for bad violations that are not due to gross negligence or intention of predictable damage that is typical of this type of contract, up to 100 % of the price for the monthly customer's products.

9.2. If the customer violates the content obligations referred to in section 8 of these Terms and Conditions, in particular with regard to legal prohibitions and violations of decency, the client is responsible for compensation for all direct or indirect allowances arising from it, including finances. Damage. In addition, the customer is obliged to compensate us with claims from third parties - regardless of the legal basis - resulting from the client or the specified third parties. The obligation to compensation also includes all legal defense expenses.

10. Guarantee
If the service consists of goods delivered by mail, a 12 -month restriction period after delivery applies to defect claims. If the service consists of the delivery of used goods, we are not responsible for any defects. The law restriction period also applies to claims of compensation in the event of voluntary and gross negligence, as well as in the event of an injury to life, limb and health that are the result of a deliberate or negligence of the user's obligation.

11. Lien's right
Our customer gives us a security of the equipment installed by the customer or by third parties to the Data Center to protect any outstanding debt resulting from the conventional relationship. We have the right to impose security after the customer has been informed of his pending debts if the customer does not settle all outstanding debts within 10 days of working after receiving the sale alert. Any surpluses produced by the sale is paid to the customer.

12. Cancellation Policy
12.1. The Customer has the right to cancel this contract within fourteen days of the completion of the contract without providing reasons. To exercise their right to cancel this contract, the client is obliged to alert us, Allcom Technologies Ltd, tel. +30 697447304 . Email: info@allcomtech.com .

12.2. Cancellation Procedure If the Customer cancels this contract, we will do immediately or the last fourteen days from the date of receipt of the cancellation notice of this contract, we return all the payments we have received from the customer, including delivery fees (with the exception of the charges. resulting from the customer who select a type of delivery in addition to the standard standard of low -cost delivery). This refund will use the same payment means that the customer used in the original transaction unless we agree otherwise. In no case does the customer charge any fees for this refund.

If the canceled item is a service that has already begun at the time of cancellation, we will invoice the customer for the corresponding pro rata amount.

13. Dispute Resolution Procedure
The EU Committee provides a platform for online out -of -court dispute resolution (ODR platform) available at https://ec.europa.eu/consumers/odr. We are neither willing nor obligated to participate in a process of resolving disputes before a consumer arbitration council.

Version 1.0.2 / Last Update 27 March 2023