Technical Support Services

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High quality Server, Website, End User Technical Support

At AllCom Technologies, we understand the importance of keeping your systems running smoothly. Our technical support service is here to ensure you get the help you need, when you need it. Our experienced team is available to support you with fast and efficient solutions, be it software, hardware or networking issues. With customized solutions and friendly service, we aim to give you the best experience.

OUR SERVICES

Server / Website
Support

30~60 minutes response
Support for one server
24/7 server monitoring & rescue
15 mins response to alerts
Security monitoring
Initial system tuning & hardening
Regular server updates
Backup monitoring & audits
Security audits & hardening
Performance tuning
Hardware fault resolution
Website monitoring & rescue

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End User
Support

Helpdesk, Email, Live Chat, Phone support
365 availability
Experts dedicated to you
End-user & workstation support

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EMERGENCY
SUPPORT

15 minutes response
24/7 on-demand support
Restoring offline services
Blacklisted IP recovery
Spam cleanup
Patching vulnerable software
Server data restoration
Recovering from hardware fault
Fixing high CPU
DoS rescue
Disk space cleanup
Repairing corrupt databases
Web server error fixing
Website error resolution

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