Privacy Policy

GENERAL INFORMATION
This privacy policy applies to all AllCom Technologies Ltd online services.


How do we process personal data?
We save and use your personal data only to process your orders and contact you. If you subscribe to our customer newsletter, we also use your email address to send you the newsletter. We will automatically send you status messages from allcomtech.com if you have previously changed your settings in the customer management interface in which you request these messages. We also store and process data that job applicants provide to us as part of the job application process.


What categories of data do we collect?
Each time you visit our website, your IP address and other pieces of information are stored in anonymous form. If you register an account with us, your contact information will be stored. If you order products from us, your address and payment details will also be stored.


In particular, we store the following data from you.


Registration data
When you register an account with us, we collect and process certain personal data from you as your registration data. For example, we need your name, address information, phone number, payment information and email address to process your order. If you pay using a credit card, we do not collect and store payment information such as credit card numbers or verification codes. You may disclose this information only to the relevant payment service provider. An exception with credit card payments is what is known as a pseudo-card number: to avoid having to enter your credit card details for each payment, a pseudo-Card number is stored for your account. The Pseudo Card number only allows payment for products on our website that you order using your customer account. The pseudo-card number is not identical to the credit card number. We delete all your registration data either: within 24 months, once you delete your user account with us or once the statutory retention period expires. You may delete your user account with us by sending an email to info@allcomtech.com with your deletion request. The legal basis for this data processing is 6 (1) Lit. B GDPR.


EMAIL ADDRESSES
If you subscribe to our newsletter or if you have requested to receive automated messages, we also store your email address. We will delete your email address once you delete your user account or unsubscribe from our newsletter.

We use the opt-in method to ensure that you really want to receive the newsletter. If you go through this process, you agree to receive the newsletter and be added to the mailing list for it, and you will then receive a confirmation email that will allow you to legally confirm that you have subscribed to the newsletter. We will only add your name to the mailing list if you actually complete the confirmation.

We use this data exclusively to send you information you request, including information about our new offers.


You can withdraw your consent at any time to the storage of your personal data (including your email address) and the use of your data. You can do this, for example, by clicking on the "unsubscribe" link in the newsletter. The legal basis for processing your data for the above purpose is 6 (1) Lit. or 6 (1) Lit. B GDPR.



server logs Every time you visit our websites, we automatically save certain data. This includes your IP address, the type and version of the browser you are using and the time, date and web page from which you come to our website. Your IP address is stored anonymously. Then you can no longer identify. The legal basis for this data processing is 6 (1) Lit. f gdpr.



FORUM If you join our online discussion forum, we save your username and email address. After you delete your forum account, this saved data will also be deleted. The legal basis for this or data processing is art. 6 (1) Lit. a GDPR.


Website Analysis
On our website, we use the web analysis tools Google Analytics & Google Tag Manager. Google Analytics & Google Tag Manager use cookies. These are text files stored on your computer that allow the app to analyze how you use our website. Cookies generate information about how you use the website and our server stores this information.

We do not send the data generated by cookies about how you use our website to third parties. You can prevent the software from creating cookies by changing your internet browser settings. However, if you do this, you may not be able to use all the features on our website.


To whom we forward your data
Third party service providers may have access to your data while assisting us in providing our services. In some cases, third parties such as government authorities, external consultants or our business partners may receive your data.


In particular, this can happen in the following cases:

domain registration If we register a domain for you, we provide the required data to the respective registration service provider.


Payment by credit card:
If you pay by credit card, the payment is processed by an external service provider.


Where do we process your data?
We process your data exclusively in our data centers in Germany.


Cookies and the right to object to the targeting of advertising
"Cookies" are small files that are stored on a user's computer. Cookies can store different kinds of data. Cookies are mainly used to store information about users. They are stored on users' devices during and/or after visiting users or an online store. "Temporary cookies", "session cookies" or "transient cookies" are cookies that are deleted after users leave an online store and close their browsers. With such cookies, for example, the contents of a shopping cart can be stored in an online store or a connection bottleneck. However, other cookies are referred to as "permanent" or "persistent" and remain stored even after the browser is closed. For example, users' login status can be saved when they visit a store after several days. Similarly, persistent cookies can measure a site's "range" (where users are geographically located) or information about user interests. This information is used for marketing purposes. RD cookies "are cookies offered by the original providers (who operate the online store or website) to other parties. . It is useful to know the above terms in order to understand the cookie policies and the data protection agreement. If, . as a customer of AllCom Technologies Ltd or as a visitor to our websites or interfaces, you do not want cookies to be stored on your computer, we ask that you disable the corresponding option in the system settings of your browser. You can also delete stored cookies in the settings of system of your browser. However, doing these things will likely lead to problems when you try to use AllCom Technologies Ltd websites and interfaces. If you wish to opt out of the use of cookies for marketing and online tracking purposes, you may be interested these two sites to help you:
1) The US website http://www.aboutads.info/choices/
2) The EU website http://www.youronlinechoices.com/.
In addition, you can disable cookies from being stored on your computer or device by changing your browser settings. However, doing so will likely result in problems when trying to use AllCom Technologies Ltd websites, interfaces and features on the interfaces.


Online presence in social media
We maintain an online presence on social networks and platforms in order to communicate with our customers, stakeholders and users and inform them about our services. We use Facebook, Twitter and Instagram, among others. When you visit each of these platforms, you as a user you agree to the terms and conditions and data processing instructions of the respective operator.

Unless otherwise stated in our data privacy notice, we process user data if users contact us on these social networks and platforms, e.g. Post on our pages or send us messages.

For detailed information on the data processing operations of the providers below, as well as opt-out options, please check the links we have listed below.

Facebook:
Provider: Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbor Dublin 2, Irland.
Privacy Policy: https://www.facebook.com/about/privacy/
Opt-out: https://www.facebook.com/settings?tab=ads.

X (formerly Twitter):
Provider: Twitter International Unlimited Company, One Cumberland Place, Fenian Street Dublin 2, D02 AX07 Irland.
Privacy Policy: https://twitter.com/privacy
Opt-out: https://help.twitter.com/safety-and-security/privacy-controls-for-tailored-ads

Instagram:
Provider: Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbor Dublin 2, Irland.
Privacy Policy: https://policies.google.com/privacy
Opt-out: http://instagram.com/about/legal/privacy/

YouTube:
Provider: Google Ireland Limited, Gordon House, 4 Barrow ST, Dublin, D04 E5W5, Ireland.
Privacy Policy: http://instagram.com/about/legal/privacy/
Opt-out: https://adssettings.google.com/authenticate

Live-consultation via LiveChat
We use Live Chat to provide technical support to some customers. Whenever a customer accesses this chat support service from our website, we collect and store data from the chat for web analytics and to actually operate the live chat system itself. This allows us to create user profiles with pseudonyms so that we can operate the chat and analyze visitor behavior. We may also improve our support systems, online store and user experience. We operate LiveHelperchat from our own servers and do not transfer your data to third parties.

If you enable live translation while using this live chat, it will integrate Google Translator. Translations produced by Google Translate should not be considered accurate and may sometimes contain incorrect or even offensive expressions. We do not guarantee the accuracy, reliability or currentness of the information translated by this system. AllCom Technologies accepts no responsibility for any issues or damages that may arise from potential translation errors. In addition, some applications, files or elements, including graphics, photos or PDFs, may not be able to be translated.


RESEARCH
We conduct research in order to continuously improve ourselves and our products. Participation is voluntary. We use the Limesurvey tool (https://www.limesurvey.org/) for the survey.



Your rights as a "data subject". You have the right to information about your personal data that we process. If you do not make requests for information in writing, please note that we may ask you to provide proof that you are who you claim to be. In addition, you have the right to rectification or erasure or restriction of processing as applicable to you in accordance with the law. In addition, in accordance with legal requirements, you have the right to object to the processing of your data. You also have the right to data portability.


Right to terminate
You have the right to lodge a complaint about our processing of your personal data with a data protection supervisory authority.


Voluntary nature of data provision
There is no obligation to provide your data to AllCom Technologies Ltd. However, you cannot use some of our services if you do not provide us with your data. Your decision to provide us with your personal data is completely voluntary.